Returns

Cancellations and Returns

Cancellations: MantelMount strives to deliver exceptional customer service and in so doing, most orders are prepared for shipment within minutes of being placed. As a result, all sales on our website are final. However, if you very recently placed an order and would like to cancel it, try contacting customer service at (800) 897-9755 x1 or by clicking here, and we will do our best to accommodate your cancellation request. However if your order is beyond our ability to cancel it, you may still receive a refund by following the Return Policy outlined on this page.

Return and Refund Policy: MantelMount guarantees 100% satisfaction, or your money back, for MantelMount units ordered directly on our website. If at any time you are unsatisfied with our product, you mayreturnit to MantelMount within (90) days of our shipping date for a replacement or a fullrefundof the purchase price. To receive yourrefund:

(a) Your MantelMount must be returned in the same condition that you received it and in its original packaging. If your product does not meet thereturncriteria, you will be subject to a 15% restocking fee.
(b) Please initiate your return here or call our Customer Service Center at 800-897-9755 x1.
(c) If yourreturnis due to having received a wrong or incomplete product, or your product was damaged upon receipt, or you have a warrantyreturn, MantelMount will pay thereturnshipping costs. For all otherreturnreasons, you are responsible forreturnshipping costs using a shipping method with delivery confirmation or signature confirmation. We have negotiated discountedreturnshipping costs for you.
(d) Returned products must be shipped within fifteen (15) days after you receive your shipping label. Attach this label to the outside of the box.
(e) Securely pack the items using the original packaging if possible.
(f) Please write your original order number on the outside of thereturnbox. You can retrieve your order # from your order confirmation email. If you can't locate your order confirmation email, contact support here or at 1-800-897-9755 x 1 during business hours. Ourreturndepartment is not allowed to process packages without an order number on the outside of the box.
(g) Approved refunds will be issued only through the same payment processor that was used when ordering the product. It generally takes about 7 to 14 business days to receive arefund.